Anyone can report a bug from inside Trivium; staff can also ask the Trivium team a question or request a feature.
- Open your avatar menu (top right) and choose Report a bug. In the app, it's under Settings.
- Under What went wrong?, give a short summary; then say what you were doing and what happened instead.
- Choose Send report. We include the page you were on and your browser, so there's no need to describe them.
The Report a bug panel — a short summary and what happened.
Questions and feature requests (staff)
Staff can choose Support in the avatar menu. Pick a category — Question, Feature request, Bug report, Billing or Other — write your message, and choose Send to Trivium. We reply within 24 hours.
Parents and students with a question about their school — a grade, a bill, a schedule — should message the school instead — the school, not Trivium, looks after those records.