Trivium

Trivium—Terms of Use

Effective date: July 4, 2026 Last updated: July 4, 2026

These Terms of Use ("Terms") govern access to and use of the Trivium school information system, the website at usetrivium.com, and related services (the "Service"), provided by Trivium ("we", "us", "our"). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you are entering into these Terms on behalf of a school or organization, you represent that you are authorized to bind it, and "you" refers to that organization.

Order of precedence. Where a School has signed a separate written master subscription agreement or order form with Trivium, that agreement governs and controls over these Terms to the extent of any conflict. These Terms govern where no such agreement exists and apply to all individual users of the Service.

1. Definitions

  • "School"—the educational institution that subscribes to the Service and configures it for its community.
  • "Authorized User"—an individual the School permits to access the Service, including administrators, staff/teachers, parents/guardians, and students.
  • "Customer Data"—all data the School and its Authorized Users submit to or generate in the Service, including student, family, staff, financial, and communication records.
  • "DPA"—the Data Processing Addendum between Trivium and the School.

2. The Service

Trivium is a multi‑tenant student information system that lets schools manage admissions, enrollment, scheduling, grading, attendance, report cards, communications, billing, and related functions. We may add, change, or remove features over time. We aim for high availability but do not guarantee the Service will be uninterrupted or error‑free.

3. Eligibility, accounts, and minors

  • Accounts are provisioned by or for a School. Each Authorized User is responsible for keeping their credentials confidential and for activity under their account.
  • Minors / students. Student accounts are created and managed under the School's direction. By enabling student access, the School confirms it has the authority and any necessary parental consents to do so. Self‑managed student logins are intended for students age 13 and over; access for younger students is created and managed by the School under the consents described in Section 4 and the DPA.
  • You must provide accurate information and promptly update it. Notify us immediately of any unauthorized use of an account.

4. Roles and responsibilities

  • The School controls Customer Data and is responsible for its accuracy, for obtaining all necessary consents and providing required notices to students, families, and staff, and for configuring roles and permissions appropriately.
  • Trivium processes Customer Data on the School's behalf as a service provider/processor, in accordance with the DPA and our Privacy Policy. Trivium acts as a FERPA "school official," a UK GDPR processor, and a PIPEDA service provider, as applicable.
  • Authorized Users must use the Service only for the School's legitimate educational and administrative purposes and only to access data they are permitted to see.

5. Customer Data and ownership

  • The School (and its community) own Customer Data. Trivium claims no ownership of it.
  • You grant Trivium a worldwide, non‑exclusive license to host, process, transmit, display, and back up Customer Data solely to provide, secure, support, and improve the Service and as instructed by the School. We may create de‑identified or aggregated data that does not identify any individual or School and use it to operate and improve the Service.
  • On termination, the School may export its Customer Data; thereafter we will delete or de‑identify it as described in the Privacy Policy and DPA, except where retention is legally required.

6. Acceptable use

You agree not to:

  • access or use data beyond your authorization, or attempt to circumvent access controls, tenancy isolation, or security;
  • upload unlawful, infringing, harmful, or malicious content, or malware;
  • use the Service to harass, abuse, or harm others;
  • reverse‑engineer, scrape, or copy the Service except as permitted by law;
  • resell, sublicense, or provide the Service to third parties except as expressly permitted;
  • use the Service to send unlawful communications or to violate any applicable privacy, education, anti‑spam, or data‑protection law;
  • interfere with or disrupt the integrity or performance of the Service.

We may investigate and take action (including suspension) for violations.

7. Fees, billing, and taxes (School customers)

  • Fees, billing frequency, and payment terms are set out in the applicable order form or subscription plan. Unless stated otherwise, fees are non‑refundable except as stated in the applicable order form and exclusive of taxes, which are the School's responsibility.
  • Payments and donations processed through the Service are handled by Stripe under its terms; Trivium does not store full card or bank details.
  • Late or unpaid fees may result in suspension after notice. Unless the order form states otherwise, fees are stated in US dollars, subscriptions renew automatically for successive terms of the same length, and we will give at least 30 days' notice before a price change takes effect at renewal.

8. Intellectual property

The Service, including its software, design, text, and trademarks, is owned by Trivium or its licensors and is protected by intellectual‑property laws. We grant the School and its Authorized Users a limited, non‑exclusive, non‑transferable, revocable right to use the Service during the subscription term, subject to these Terms. We reserve all rights not expressly granted. Feedback you provide may be used by us without obligation to you.

9. Third‑party services and AI features

  • The Service relies on third‑party providers (e.g., Supabase, Vercel, Resend, Stripe, and an AI provider (Anthropic)). Their services are governed by their own terms, and we are not responsible for them.
  • AI features. The in‑app AI assistant generates output using a third‑party large language model and operates only on data the requesting user is authorized to access. AI output may be inaccurate or incomplete and is provided "as is" to assist, not replace, professional judgment. Do not rely on AI output as the sole basis for decisions affecting a student.

10. Privacy

Our handling of personal information is described in the Privacy Policy and, for School customers, the DPA, each incorporated by reference. By using the Service you acknowledge that policy.

11. Confidentiality

Each party will protect the other's non‑public, confidential information with at least reasonable care and use it only to perform under these Terms, except for information that is public, independently developed, or required to be disclosed by law.

12. Disclaimers of warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non‑infringement. We do not warrant that the Service will be uninterrupted, secure, or error‑free, or that AI output will be accurate. Nothing in these Terms excludes or limits statutory rights or consumer protections that cannot be excluded or limited under applicable law.

13. Limitation of liability

To the maximum extent permitted by law:

  • Neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill.
  • Each party's total aggregate liability arising out of or relating to the Service and these Terms will not exceed the greater of the fees paid by the School to Trivium in the 12 months before the claim, or USD $100.
  • These limitations do not apply to liability that cannot be limited by law (which may include death or personal injury caused by negligence, fraud, or certain data‑protection or consumer claims in the UK, Canada, and some US states).

14. Indemnification

The School will defend and indemnify Trivium against third‑party claims arising from the School's Customer Data, its configuration or use of the Service in violation of these Terms or law, or its failure to obtain required consents. Trivium will defend the School against third‑party claims that the Service infringes intellectual‑property rights, subject to customary exclusions.

15. Suspension and termination

  • We may suspend or terminate access for material breach, non‑payment, legal requirement, or risk to the Service or others, with notice where practicable.
  • A School may terminate as provided in its order form or, absent one, on 30 days' written notice.
  • On termination, the rights granted end and the School may export Customer Data for 30 days, after which we delete or de‑identify it as described in the Privacy Policy/DPA.
  • Sections that by their nature should survive (ownership, confidentiality, disclaimers, liability limits, indemnities, governing law) survive termination.

16. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict‑of‑laws rules, and the parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware, except:

  • United Kingdom / EU consumers retain the protection of mandatory local law and the right to bring proceedings in their home courts.
  • Canada—provincial consumer‑protection rights are not waived.
  • United States—disputes are resolved in the courts identified above; we do not currently require arbitration or a class‑action waiver.

17. Changes to these Terms and the Service

We may modify these Terms by posting an updated version with a new "Last updated" date and, for material changes, providing reasonable notice to Schools. Continued use after changes take effect constitutes acceptance, to the extent permitted by law. We may also modify or discontinue features of the Service.

18. General

  • Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
  • Entire agreement. These Terms, the Privacy Policy, the DPA, and any order form are the entire agreement on this subject.
  • Severability. If any provision is unenforceable, the rest remains in effect.
  • Waiver. Failure to enforce a provision is not a waiver.
  • Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
  • Notices. Legal notices to Trivium should be sent to privacy@usetrivium.com; notices to you may be sent to your account email.

19. Contact

Trivium privacy@usetrivium.com Mailing address available on request.